Return policy

      Last Updated: October 8, 2026
      At Mivealle, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to make the return process simple and convenient.

      1. Eligibility for Returns

      • Items must be returned within 30 days of the delivery date.

      • Items must be unused, unworn, unwashed, and in their original condition with all tags attached.

      2. How to Initiate a Return

      1. Contact our customer service team at mivealle1@outlook.com with your order number and reason for return.

      2. We will provide you with a return authorization and instructions.

      3. Pack your item(s) securely in the original packaging (if possible).

      3. Refunds

      • Once your return is received and inspected, we will notify you by email.

      • Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your bank or card provider.

      • Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item.

      4. Exchanges

      • At this time, we do not offer direct exchanges. If you would like a different size or item, please return the original product for a refund and place a new order.

      5. Damaged or Incorrect Items

      If you receive a damaged or incorrect item, please contact us within 7 days of delivery at contact@Mivealle.com.com with photos of the issue. We will arrange a replacement or full refund at no extra cost. The 7-day period applies specifically to damaged, defective, or incorrect items. The standard return period remains 30 days from delivery.

      6. Return Shipping

      • Customers are responsible for return shipping costs, unless the return is due to our error (wrong or defective item).

      • We recommend using a trackable shipping service to ensure safe delivery of your return.

      7. Contact Us

      For any questions about our return policy or your order, please reach out:

      Company Name: Henan Wen'erman Technology Co., Ltd.

      Address: Unit 6, 2nd Floor, Building 1, Zhengyan Shiji Huacheng, Taishan Road, Dongdian Township, Sui County, Shangqiu City, Henan Province
      Email:contact@Mivealle.com

      Phone:+86 17881417762