FAQ

Last Updated: October 8, 2026

Welcome to Mivealle. Below are answers to some of the most common questions about our products, orders, payments, shipping, returns, and customer service.

Mivealle is operated by Shenzhen Yiqihai Trading Co., Ltd., which is responsible for operating the Mivealle website and providing the products and services offered through it.

1. What is Mivealle?

Mivealle is an online women's fashion store offering a selection of women's apparel for different styles and occasions.

Mivealle is operated by Shenzhen Yiqihai Trading Co., Ltd.

1. What products does Mivealle offer?

We offer a selection of women's fashion items, including:

• Dresses
• Tops
• Bottoms
• Other selected women's apparel

Product availability, sizes, colors, materials, and other specifications are provided on the applicable product pages.

1. How can I place an order?

Select the product, size, color, and quantity you would like to purchase, add the item to your shopping cart, and proceed to checkout.

You will be asked to provide the information necessary to process and deliver your order.

After your order has been successfully submitted, you will receive an order confirmation email with your order details.

1. What payment methods do you accept?

We accept the payment methods displayed and available at checkout.

Available payment methods may vary depending on your location, order, and payment provider.

Cash on Delivery (COD) is not available.

1. What currency are your prices displayed in?

Prices on our website are displayed in USD (United States Dollars) unless otherwise stated.

For international customers, your payment provider or bank may apply currency conversion fees or other charges according to its own policies.

1. How long does order processing take?

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Orders placed on weekends or public holidays will generally be processed on the next business day.

1. How long does shipping take?

Shipping transit time generally depends on the destination and shipping method.

For current shipping estimates:

United States: 6–10 business days after order processing.

International Destinations: 10–15 business days after order processing.

Please note that order processing time is not included in the shipping transit time.

The total delivery time therefore consists of:

Order Processing: 1–3 business days

Shipping Transit: 6–10 business days for the United States or 10–15 business days for eligible international destinations.

Actual delivery times may vary due to carrier operations, customs processing, weather, transportation delays, or other circumstances beyond our reasonable control.

1. Do you offer international shipping?

Yes. We offer shipping to the United States and selected international destinations.

Available destinations and shipping options are displayed at checkout.

If a destination is not available at checkout, we may not currently be able to ship to that location.

1. How much does shipping cost?

Shipping fees vary depending on the shipping method, destination, and order details.

The applicable shipping fee will be displayed during checkout before you complete your purchase.

Please refer to our Shipping Policy for additional information.

1. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with the available tracking information.

You can use the tracking number to check your shipment status through the applicable shipping carrier's website.

1. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

We may be able to make changes before the order is shipped. Once an order has been shipped, the shipping address may no longer be changed.

1. What is your return policy?

Eligible items may generally be returned within 30 days from the delivery date, subject to the conditions set out in our Return Policy.

Returned items must meet the applicable condition requirements.

Please review our Return Policy before sending any item back.

1. How do I request a return?

Please contact our customer service team before returning an item.

Provide your order number and the item or items you would like to return. Our customer service team will review your request and provide the applicable return instructions and return address.

Please do not send a return to our company address unless specifically instructed by our customer service team.

1. Who pays for return shipping?

Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied due to an error on our part.

Please review our Return Policy for the applicable conditions.

1. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us as soon as possible after receiving the order.

Provide your order number and, where appropriate, photographs or other information that may help us review the issue.

Our customer service team will review the matter and provide an appropriate resolution in accordance with our Return Policy.

1. How long does a refund take?

Approved refunds are generally issued to the original payment method used for the purchase.

After a refund has been processed, it may take approximately 5–10 business days for the funds to appear in your account, depending on your payment provider.

1. Where should I send my return?

The return address may differ from our company address.

Please contact our customer service team before sending a return so that we can provide the correct return address and return instructions.

1. How can I contact Mivealle?

For questions regarding products, orders, payments, shipping, returns, or other customer service matters, please contact us: